Empowering Independent Living Through Innovation

Supporting Seniors and Individuals with Developmental Disabilities with Smart,
Connected Care.

About Us

Empathy Root Care Services

At Empathy Root Care Services (ERCS), we believe every individual deserves to live with dignity, independence, and the support they need to thrive. Located in Poland, Maine, we combine compassionate care with groundbreaking technology to support individuals with intellectual and developmental disabilities (IDD) and seniors who want to maintain independence while staying connected, safe, and supported.
Empathy Root Care Services

How It Works

At Empathy Root Care Services, we make care simple, personal, and empowering. We begin with a detailed, compassionate assessment to truly understand your needs, preferences, and goals. From there, we carefully match you with skilled caregivers and integrate user-friendly technology designed to keep you safe, connected, and independent. Our innovative approach blends human compassion with modern tools like safety monitoring, health tracking, and easy communication, ensuring you have the right support at the right time. And because life changes, we provide continuous check-ins, adapt your care plan as needed, and remain by your side every step of the way — so you can live each day with dignity, confidence, and the freedom to thrive.
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Person-Centered Solutions

ERCS Remote Support Services are offered as part of Home and Community-Based Services (HCBS). We partner with each individual and their circle of support to design a customized care plan that reflects their needs, goals, and preferences.

Our approach creates an environment of supported privacy, learning, and independence, helping people grow from where they are today to where they want to be in the future. With ERCS, every solution is built around the person first—empowering independence while ensuring safety and well-being.

Tailored Support for Every Need

We serve three key audiences with innovative solutions

How We Foster Assurance in Daily Life

Empower Root Care Services (ERCS) The Empower Root Care System tackles issues like kitchen safety, fall prevention, medication adherence, sleep monitoring, wandering and elopement risks, aging in place, and more through an intelligent sensor network that notifies caregivers. Seamlessly connects with existing provider support services Provides a foundation for remote assistance and links to ERCS’s remote DSPs Delivers live updates and insights tailored to individual needs Offers round-the-clock response and technical assistance Sends text, email, and phone notifications to caregivers Offers personalized adjustments for each person Your DSPs By integrating our advanced technology with your current care teams, we help promote greater independence for more individuals. Works in harmony with your existing care teams Features a client portal for instant technology oversight and alert management Includes primary and secondary responders for immediate client support Provides flexible access and adaptability to address evolving requirements Our Remote DSPs (New) If you’re looking to enhance your team’s capabilities, ERCS now provides remote DSP support to better promote independence for more people. Features trained remote support specialists available 24/7 Offers an easy-to-use 2-way audio-video interface for direct remote help Includes optional customized routine check-ins Provides real-time data, alerts, and insights through a single portal Collaborates effectively with your existing support teams.

How We Support Everyday Confidence

Assistive Technology Solutions (ATS) The Assistive Technology System harnesses a sophisticated yet simple approach, integrating advanced sensors, wearable devices, and intuitive assistive tools like fall detectors, GPS trackers, and voice assistants. This powerful combination is designed to ensure the safety and well-being of our clients, empowering them with greater self-determination while addressing the concerns and providing peace of mind to caregivers and case managers. Our Technology in Action ATS employs cutting-edge fall detectors that instantly alert caregivers to potential accidents, ensuring rapid response times. GPS trackers offer real-time location monitoring, providing security for individuals prone to wandering and enabling quick reunification if needed. Voice assistants, with their user-friendly interfaces, assist with daily tasks, medication reminders, and emergency calls, fostering independence and reducing daily stress. These tools are seamlessly designed to adapt to individual needs, offering customizable settings for optimal support. Benefits for Clients and Caregivers The system promotes a proactive approach to safety, allowing clients to maintain their independence with confidence. For caregivers and case managers, it delivers real-time updates and alerts, reducing anxiety and enabling more effective care planning. The wearable technology provides continuous health monitoring, while the assistive devices create a supportive environment tailored to each person’s lifestyle. Commitment to Innovation ATS is dedicated to ongoing improvement, regularly updating our technology to incorporate the latest advancements in assistive care. Our goal is to create a seamless, reliable network of tools that not only protect but also enhance the quality of life for our clients, ensuring they thrive with dignity and autonomy.

How We Boost Everyday Freedom

Provider Support Alliance (PSA) We team up with provider agencies to establish and maintain remote support networks that ease staffing pressures, elevate care standards, and enable individuals to thrive independently—all without any expense to the provider. WHAT WE DELIVER AND OUR METHOD: We offer flexible shift support to address and prevent staffing shortfalls effectively. FOCUSING ON WELLNESS AND SECURITY We design a tailored support framework that complements existing services, ensuring exceptional care for those you assist. Our remote support specialists are skilled in behavioral health practices and trained to meet regional and local requirements for superior service delivery. OPTIMIZING SHIFTS AND TEAM EFFECTIVENESS With the growing scarcity of direct support professionals, SafeinHome provides critical backup to meet your support needs. Utilizing remote assistance tools, we help you strategically deploy in-person staff to priority cases, enhancing both productivity and resource allocation. ENCOURAGING COMMUNITY CONNECTION In addition to in-home care, our solutions enable individuals to bring their support network along, promoting active participation and deeper ties within their communities.

Medical Providers

We partner with healthcare teams to deliver remote patient monitoring and telehealth solutions that enhance care, improve outcomes, and support proactive decision-making while integrating seamlessly with existing medical records and workflows.

Compassionate remote support and assistive technologies.

Sign up

Stay connected to the care and support your loved ones deserve. We provide remote support and assistive technology to help seniors and individuals with disabilities live safely and independently.

Get Personalized Support Weekly

We’ll reach out promptly and begin tailoring a care and technology solution just for you—plus send updates, tools, and resources every week to support your journey.

Join Our 6-Week Empowerment Course

Unlock the full potential of remote care. Our course helps families and care providers understand how to use assistive technologies to boost independence and safety.

Our Values

what they say ?

Love to serve you, with compassionate care

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how it work ?

Remote care and assistive support made simple.

We use smart technologies and compassionate support staff to monitor, assist, and empower individuals to live independently—while families and caregivers stay informed and involved. Our step-by-step setup ensures seamless onboarding, personalized care plans, and ongoing communication for peace of mind.

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Book your Appointment

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In Person Counselling

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Book your Appointment

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